Refund & Return
We offer full refund if the order is cancelled within 12 hours of your purchase. You shoulder submit a help Ticket from Contact Us once you decide to cancel the order. For Orders cancelled after 12 hours of purchase but have not been shipped,we will offer partial refund after charging a 20% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. If you need to return the product,the shipping fee forth would be subtracted no matter whether it's free shipping fee or not when ordering. Since it's already paid to the courier when shipping. Your understanding is highly appreciated.
5. Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.